Return Policy

Return & Exchange Policy

At Ozarktrips, your satisfaction is our top priority. We’re dedicated to ensuring every shopping experience on ozarktrips.com is seamless, secure, and worry-free. If your purchase doesn’t quite meet your expectations, our return and exchange policy is designed to be straightforward, transparent, and customer-centered — so you can shop with total confidence.

Eligibility for Returns

You may request a return if your item meets the following conditions:

• The item is unused, unworn, and includes all original tags

• It is returned in its original packaging

• You can provide proof of purchase (such as an order confirmation or receipt)

Please note: Items that are used, damaged, washed, or missing their original packaging may not qualify for a full refund.

Return Timeframe

All return requests must be submitted within 30 days of receiving your order. Unfortunately, requests made after this period cannot be accepted.

How to Start a Return

To initiate a return, please contact us at support@ozarktrips.com with the following details:

• Your full name and order number

• A copy of your order confirmation or receipt

• A short explanation of the reason for your return

• A photo or video of the item, especially if it arrived damaged, defective, or incorrect

Our support team will review your request and respond within 72 hours with instructions on how to proceed with your return.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to an Ozarktrips error (e.g., a defective or incorrect item).

• Original shipping fees are non-refundable.

• If the issue is caused by our error, we will provide a prepaid return label.

• We strongly recommend using a trackable shipping service to ensure your package arrives safely.

Exchanges

We’re happy to offer exchanges if your item is:

• Defective or damaged upon arrival, or

• Incorrect in size, color, or style

To request an exchange, email support@ozarktrips.com with your replacement details. Once approved, we’ll ship your new item as quickly as possible.

Exceptions & Limitations

Returns or exchanges may be refused or partially refunded if:

• The request is made after 30 days from delivery

• The item shows signs of wear, washing, or alteration

• The product was marked as final sale or non-returnable at checkout

At Ozarktrips, we believe in fairness, trust, and clear communication. Your satisfaction isn’t just a goal — it’s the heart of everything we do.

Contact Information:

📍 OZARKTRIPS LLC
Address: 3434 Wellington Avenue, Parma, Ohio, 44134, United States
📧 Email: support@ozarktrips.com
🌐 Website: ozarktrips.com