Cancel/Change Order

Order Policy

At Ozarktrips, we take pride in delivering premium-quality products and a seamless shopping experience built on trust and care. Every order is handled with precision, and if something doesn’t go as planned, our team is here to make it right — promptly, fairly, and with your satisfaction at heart.

Order Changes & Cancellations

Please double-check all order details — including size, color, and quantity — before completing checkout to avoid mistakes.

• Cancellations: Orders may be canceled within 24 hours of purchase, with a 10% cancellation fee applied.

• Once an order has been processed or shipped, cancellation may no longer be possible.

• To request a cancellation, email support@ozarktrips.com and include your order number for faster processing.

Exchanges

At this time, we do not offer direct exchanges for incorrect selections such as size or color.
If you made a mistake, you can cancel within 24 hours and place a new order.

Need help finding the right fit or style? Our friendly support team is happy to assist you before checkout to ensure your order is perfect.

Returns & Refunds

We accept return requests within 120 days of delivery. After this period, all sales are final.

Items are eligible for return if:

• The item arrived damaged or defective

• You received the wrong product

• The product differs significantly from its online description

Items are not eligible for return if:

• The item has been used, washed, or altered

• It has minor cosmetic flaws (e.g., loose threads)

• It’s missing original tags or packaging

• The damage was not caused by Ozarktrips

How to Request a Refund

Please email support@ozarktrips.com with:

• Your order number

• Photos or videos clearly showing the issue

• Proof of purchase

• Shipping receipt (if applicable)

⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be accepted or processed.

Refund Processing

• Refunds are issued within 7 business days after the returned item has been received and inspected.

• You’ll receive a confirmation email once your refund has been processed.

• Refunds include the original shipping charges.

• If your refund hasn’t appeared within 10–15 business days, please contact your payment provider for further assistance.

Important Notes

• Return window: 120 days from delivery

• Return shipping costs: Customer’s responsibility (unless the issue is Ozarktrips’s fault)

• Ozarktrips is not responsible for loss or damage during return transit

Questions or Concerns?
We’re always here to help!

📧 Email: support@ozarktrips.com
📍 Address: 4725 Scotts Mill Ct, Saugus, Massachusetts 01906, United States
🏬 Store: Ozarktrips
🕘 Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)

At Ozarktrips, every order represents more than just a transaction — it’s a reflection of our promise to deliver quality, care, and genuine respect to every customer.